Emotional intelligence is potentially helpful in reducing stress for some individuals, but unnecessary or irrelevant for others. This training course is based on the Mayer and Salovey model (1997) because it is theory- based, well-articulated, and more narrowly defined than other models. This Emotional Intelligence (EI) training course will focus on the five core competencies of emotional intelligence: self-awareness, self-regulation, motivation, empathy and interpersonal skills. Participants will learn to develop and implement these to enhance their relationships in work and life by increasing their understanding of social and emotional behaviours, and learning how to adapt and manage their responses to particular situations. This Emotional Intelligence training course is useful for manage stress and for anyone who leads or works with other people, no matter what size the organisation. It is applicable for teamwork, customer service, and building relationships. This is an important course for anybody who wants to develop a better understanding of themselves and others to enhance personal and professional relationships. Through a mix of discussion and practical exercises, you will develop awareness and practical strategies for being in touch with yours and others emotions. Outcomes Upon completion of this emotional intelligence training course, participants are expected to be able to: Develop an awareness of EI models Recognise the benefits of EI Expand your knowledge of emotional patterns in yourself and others Understand how you use emotion to facilitate thought and behaviour Know and utilise the difference between reaction and considered response Discover how you can manage your emotions, and positively influence yourself and others Build more effective relationships with people at work and at home Positively influence and motivate colleagues, team members, managers Increase your leadership effectiveness by creating an atmosphere that engages others EI behaviours and supports high performance Increase satisfaction and fulfilment at work. Delivery Style This is an interactive course, which includes lectures, group exercises and discussion. With the facilitation style engaging and supportive, the tutors training approach enables practical tools for skills transfer, improvements and results.
Introduction to Emotional Intelligence (EI) and stress Emotional Intelligence and various EI models
The relation between EI and stress
The competencies of self-awareness, self-regulation, motivation, empathy, and interpersonal skills
Understand EI and its importance in life and the workplace Know your emotions What are emotions?
The different levels of emotional awareness
Increase your emotional knowledge of yourself
Recognise ‘negative’ and ‘positive’ emotions
Manage your emotions
The relationship between emotions, thought and behaviour
Discover the importance of values
The impact of not managing and processing ‘negative’ emotions
Techniques to manage your emotions in challenging situations
Recognise emotions in others
The universality of emotional expression
Learn tools to enhance your ability to recognise and appropriately respond to others' emotions
Perceiving emotions accurately in others to build empathy
Relate to others Applying EI in the workplace
The role of empathy and trust in relationships
Increase your ability to create effective working relationships with others (peers, subordinates, managers, clients
Find out how to deal with conflict
Tools to lead, motivate others and create a high performing team.
Lazarus, R. S. (1966). Psychological stress and the coping process. New York: McGraw-Hill. Folkman, S. (1984). Personal control and stress and coping processes: a theoretical analysis. Journal of Personality and Social Psychology, 46, 839–852. Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey & D. J. Sluyter (Eds.), Emotional development and emotional intelligence: Educational implications (pp. 3–31). New York: Basic Books. Mayer, J. D., Salovey, P., & Caruso, D. R. (2004). Emotional intelligence: theory, findings, and implications. Psychological Inquiry, 15, 197–215.